Privacy Policy — ezspin5

This Privacy Policy ("Policy") sets out the basis on which ezspin5 ("Company", "Platform", "we", "us", "our") collects, processes, stores, and discloses personal data about individuals ("User", "Player", "you") who access or use the ezspin5 website located at https://ezspin5.cam and all associated services.

ezspin5 is an online casino and sports betting platform serving players in Malaysia and other permitted jurisdictions, operating under international online gaming licensing. We recognise that the personal data you provide to us is entrusted to us, and we take that responsibility seriously. This Policy explains, in plain and transparent terms, exactly how that trust is upheld.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and ezspin5. By registering an account, making a deposit, or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, phone number, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, organisation, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this case, ezspin5.
• "Data Processor" means a third party that processes data on behalf of the Data Controller under a contractual agreement and according to its instructions.
• "Consent" means freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.
• "KYC Data" means identity verification documents including government-issued IDs, proof of address, and selfie photographs submitted as part of the Know Your Customer process.
• "Cookies" means small text files placed on your device by the Platform to enable functionality, track usage patterns, and improve the user experience.
• "Third Party" means any person or entity that is not the Player or ezspin5, including payment processors, fraud detection services, game studios, and analytics providers.

ezspin5 is the Data Controller responsible for all personal data collected through the Platform. As Data Controller, ezspin5 determines why and how your personal data is processed, and ensures that such processing is carried out in accordance with applicable data protection principles.

For all data protection enquiries, requests to exercise your data rights, or concerns regarding this Privacy Policy, please contact our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Data Protection Request — [Your Username]"
• Response Time: Within 5 business days for initial acknowledgement; full response within 30 calendar days

ezspin5 collects only the personal data that is necessary for the operation of the Platform and the delivery of our services. The categories of data we collect are described in the table below:

We do not collect or process special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless specifically required by law or our licensing obligations, in which case explicit consent will be sought.

ezspin5 collects personal data through the following means:

5.1 Data Provided Directly by You

• When you register an account on the Platform
• When you complete the KYC identity verification process
• When you make a deposit or withdrawal using any supported Malaysian payment method
• When you contact our support team via live chat, email, or WhatsApp
• When you respond to promotional surveys or participate in competitions
• When you update your account profile or communication preferences

5.2 Data Collected Automatically

• Through cookies and similar tracking technologies placed on your device (see Section 10)
• Via server logs that record your IP address, browser details, and session activity
• Through gameplay and betting activity recorded by our gaming systems
• Via fraud detection and security monitoring systems that operate in the background

5.3 Data Received from Third Parties

• From payment processors (e.g., confirmation of transaction completion from FPX, DuitNow, or e-wallet providers)
• From identity verification services used to cross-check KYC documents
• From fraud and anti-money-laundering screening services
• From analytics providers that aggregate anonymised usage statistics

ezspin5 processes personal data only where there is a valid lawful basis for doing so. The table below outlines the primary purposes for which we process your data and the corresponding legal basis:

ezspin5 does not sell your personal data to third parties. We share personal data only with selected third-party service providers who assist us in operating the Platform, and only to the extent necessary for those specific purposes. All third-party processors are bound by contractual data processing agreements that require them to protect your data in accordance with applicable privacy standards.

7.1 Categories of Third Parties

• Payment Processors: Including FPX gateway operators, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20 processing infrastructure — solely for the purpose of executing and verifying financial transactions.
• Identity Verification Services: Third-party KYC providers that cross-reference submitted documents against authoritative data sources to confirm identity and age.
• Game Content Providers: Licensed game studios whose games are hosted on the Platform. These providers may access limited gameplay data for RNG certification and game performance monitoring purposes only.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and platform maintenance providers who may have incidental access to data in the course of providing technical services.
• Fraud & AML Screening Services: Third-party services that assist in identifying suspicious transaction patterns and ensuring compliance with anti-money-laundering requirements.
• Analytics Providers: Services that aggregate anonymised, non-personally-identifiable usage data to help us understand platform performance.

7.2 Legal Disclosure

ezspin5 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or lawful request. We will, where legally permissible, notify you of any such disclosure.

As an internationally licensed online gaming operator, ezspin5 may transfer personal data to servers and service providers located in jurisdictions outside of Malaysia. Where such transfers occur, ezspin5 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses with third-party processors that mandate data protection standards equivalent to or exceeding those applicable to the Platform.
• Transfer to jurisdictions that have been recognised as providing an adequate level of data protection.
• Use of data minimisation principles — ensuring only the minimum necessary data is transferred for each specific purpose.

In all cases, cross-border data transfers are governed by the terms of this Policy and the relevant data processing agreements in place with each third-party recipient.

ezspin5 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our licensing obligations, applicable law, or legitimate business needs. The following general retention periods apply:

• Account and registration data: Retained for the duration of the active account relationship, plus a minimum of 5 years following account closure (to satisfy anti-money-laundering record-keeping requirements).
• KYC documentation: Retained for a minimum of 5 years from the date of verification, or longer where required by our licensing authority.
• Financial transaction records: Retained for a minimum of 5 years in accordance with standard financial record-keeping obligations applicable to licensed gaming operators.
• Support and communications data: Retained for up to 3 years from the date of the last interaction, to assist with ongoing dispute resolution and quality assurance.
• Technical and usage data: Retained in anonymised or aggregated form for analytical purposes indefinitely; in identifiable form for up to 18 months.
• Marketing preference data: Retained until you withdraw consent or close your account, whichever is earlier.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Data that has been anonymised in a way that no longer identifies you may be retained indefinitely for statistical and analytical purposes.

ezspin5 uses cookies and similar tracking technologies to enable the proper functioning of the Platform, enhance the user experience, and gather analytics data. A summary of the cookie categories we use is set out below:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable features such as account login sessions, security token validation, and language preferences. These cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform — for example, which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement.
• Functional Cookies: These cookies remember your preferences — such as your preferred language and last-used payment method — to deliver a more personalised experience on your next visit.
• Session Security Cookies: Used to detect and prevent fraudulent login attempts, unusual account activity, and potential security threats in real time.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may impair the functionality of the Platform. For more granular cookie management, we recommend reviewing the cookie settings available in your browser.

ezspin5 respects your rights over your personal data. The following rights are available to you and can be exercised free of charge by contacting our support team at [email protected] (plain text — not a clickable link):

All data rights requests are acknowledged within 5 business days and fulfilled within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days — you will be notified if this applies.

ezspin5 is strictly an adults-only platform. The Platform is not intended for, marketed to, or accessible by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

If we become aware, through our KYC verification process or any other means, that an account has been registered by or on behalf of a person under the age of 21, the account will be immediately suspended and closed. All personal data associated with such an account will be deleted in accordance with our data retention procedures, except where retention is required for legal reporting purposes.

If you are a parent or guardian and believe that your child has registered on ezspin5, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can take prompt action.

ezspin5 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and our servers.
• AES-256 encryption at rest for all personal data stored in our databases.
• Role-based access controls ensuring that only authorised personnel with a demonstrated need-to-know can access specific categories of personal data.
• Two-factor authentication (2FA) available to all players for additional account security.
• Continuous security monitoring with intrusion detection systems and real-time alerts for unusual activity patterns.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Employee data protection training mandatory for all staff with access to personal data.

Despite these measures, no security system is entirely impenetrable. In the event of a confirmed data breach that poses a risk to your personal data, ezspin5 will notify affected players without undue delay, providing details of the nature of the breach, the data affected, and the steps we are taking to address it.

With your consent, ezspin5 may send you promotional communications about bonuses, new games, upcoming sporting events (including Liga Super Malaysia rounds and EPL match-day promotions), and other platform updates. These communications may be delivered via email, SMS, WhatsApp, or in-platform notifications.

Marketing communications are opt-in only. You may update your marketing preferences at any time by:

• Updating your notification preferences within your account settings
• Clicking the "Unsubscribe" link in any promotional email
• Contacting our support team at [email protected] (plain text — not a clickable link) with a request to opt out of all marketing

Opting out of marketing communications will not affect your ability to receive essential transactional communications — such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts — which are sent as part of the service and cannot be disabled.

ezspin5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Where changes are material — for example, a change in the categories of data we collect or a new third-party sharing arrangement — we will notify registered players via email to their registered address or via a prominent notice on the Platform prior to the changes taking effect.

The date shown as "Last Updated" at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform following publication of the updated Policy constitutes acceptance of the changes. If you do not agree with the revised Policy, you are entitled to close your Account before the new Policy takes effect.

The most current version of this Privacy Policy will always be accessible at https://ezspin5.cam/privacy-policy.

If you have any questions, concerns, or complaints relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact our Data Protection team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link) — Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 on the Platform. Select "Privacy / Data Protection" as your enquiry category.
• WhatsApp: Available 24/7 — contact number provided upon Account registration.

We aim to respond to all privacy-related enquiries within 5 business days and to resolve data rights requests within 30 calendar days. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection supervisory authority in your jurisdiction.